Kitbag Reviews

Used kitbag several times before and normally would leave a decent review as i have never had an issue, however when ordering a kit for my nephew i was charged twice but only received one order rather than two. Been impossible to get a refund of the item from kitbag!

Kitbag you need to respond to the emails I have sent you!!! I have given you my telephone number and I expect a phone call and not a generic response as you have given to the numerous bad reviews below.
The customer service you have provided is disgraceful. My first email required a simple response from you which you failed to respond to. I have now sent 7 emails and you haven’t replied to any of them. I am beyond annoyed.
The Kits were purchased as a birthday present which has now passed.
The company you run/represent are disgraceful. Took my money and I have no responses from you.

After reading a number of negative Kitbag reviews I was definitely hesitant about ordering from the site. However, my item arrived in less than 2 weeks, shipping from the UK to Australia (very quick), and the item was exactly what I ordered and of genuine quality.

Absolutely terrible and a shambles of a company.
Ordered my son a football strip and paid extra for express shipping. Told after 5 days it was labelled and being dispatched. Days later after multiple delivery date changes on the tracking I get informed it still hasn't even been started to be processed. Would definitely avoid.

Ordered an Aston Villa shirt months ago and still hasn't arrived missed the birthday of the material of was giving it to so I had to buy him a shirt directly from the club shop but kitbag took the money without sending me the shirt

Total sham I placed an order early June still waiting also can’t log into my account to see what’s happening and sent two emails which have been ignored no idea if I’m going to get my order or not avoid at all costs had to give one star but not worthy of any. Ordered from another company now as item was needed having sent emails can’t be bothered now

I placed an order (paid In full) which has been sitting at an Evri depot for over 10 days with no sign of delivery. I have sent 3 emails and have received no response to any of them. Non existent customer service and will not be using again or recommending to anyone. Shocking!

Well firstly it wouldnt let me select NO stars.
I ordered a liverpool football shirt for my sons birthday which i received 2 days before even though I paid for next day delivery which took 5 days.
After opening the item I realized they had melted the shirt putting the name n number on,which makes me believe it was never checked before sending or they just DONT CARE.
Iv spoken to 3 different people and still not getting an answer.
Now I have to tell my son he wont be getting a birthday present because of this.
I honestly believe your service is the worse Iv even known.
I would warn everyone who is thinking of using kitbag PLEASE DONT I repeat PLEASE DONT.
This site should be reported to watchdog. Not for cowboy builders but COWBOY KITBAG.
DO NOT USE THIS SITE!!!!!!!!!!!!!!!

I placed an order in June and was given a delivery date of 1st July. This is now long gone so I have missed the birthday of the seven year old twins the sets were for.
Tracked and telephoned only to be told my order is still being processed. Well you’ve had my money for three weeks and no communication whatsoever. What’s going on?
No response to an e mail. Terrible customer service!

I placed an order for a couple of items that seemed reasonably priced. When I entered my card details it took ages tk load. I then got a message to say the payment hadn't gone through (or some wording to that effect) so I was prompted to make payment again. I did the payment the second time and it went through right away. About 5 mins later I got 2 emails come through. Both emails had different order numbers. I checked my bank to see 2 payments were indeed pending.

I emailed the customer services right away about cancelling one of the orders. No response. I eventually got an email to say one order was shipped and it was delivered about a day later. The payment fully taken from my account. The items are great. But I still have a pending payment, no response from several emails to customer service and an order just saying pending.

Shame about the lack of support as otherwise it was a fast delivery with good products. But when no one from a company can take the time to help with a double charge I have lost all trust and would jot recommend.

Bought a top on special offer, charged full price. No reply from the company.

My second time to order from Kitbag..Absolutely Fantastic service from Kitbag yet again I honestly can't fault them.. Ordered the Liverpool Nike Vapor home shirt at an excellent price compared to other online stores.. placed my order on the 30th June and delivered this morning on the 8th of July a week before the estimated delivery date of the 15th! Fast easy to use tracking aswell.. Very happy customer!!

I pre ordered an away England kit for my son's birthday - Little Kids youth size XL. 2 weeks ago I received a package from them with an infants size 3-6 month kit. I immediately sent an email, followed by a telephone call to customer services who told me I needed to proceed via email and that they have no ability to access corresponding emails. I waited a few days and emailed again - still no reply. Another frustrating call to customer services in which they again admitted they can do absolutely nothing except advise me to send another email with complaint in the title, which I did immediately. I still have had no reply.

Absolute garbage service.

I found a kit that looked really lovely, but since I was unsure about which size I should order, I consulted their size chart and went with the one that would've been the right size. When I received it, sadly the product was too small and tight, and I had to return it.

I expected the return process to be the same way as any other retailer, where they make you use their own return platform and use their label. They asked me to pay almost £6 for it (which could've cost around £1 if I just went to the Post Office), but I thought it would be okay since they're going to refund it anyway.

Turns out they won't refund return shipping costs, only normal delivery fees. But since most times they offer free delivery, what are they even refunding then?
They won't even let you send the product without using their own platform and shipping partners, which is even more puzzling. Absolutely dreadful service.

They sent the wrong top and after around 12 e mails are refusing to pay for the return postage! Shocking!